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You are here: Home » Report a Fume Event

HOW TO REPORT A FUME EVENT AND SUBSEQUENT ILL HEALTH.

IMPORTANT: Avoid verbal communication with the organisations involved; try and record everything. Keep ALL email and written records for the future.

  1. Contact your airline carrier or travel agent. E mail 'Customer support' from their web site. Give them as much information as possible. Date of flight, flight number, ill health symptoms experienced, number affected, other passengers and your contact details. Symptoms may delay for a day or two. If you are too ill to do it, get a friend or relative to help you.

Be advised that most airlines will tell you that you are the 
'ONLY ONE TO COMPLAIN.......'

 

2.   If in the UK, Contact the UK Civil Aviation Authority Aviation Health Unit.

Aviation Health Unit
Medical Department
CAA Safety Regulation Group
Aviation House
Gatwick Airport South
West Sussex   RH6 0YR

E-mail: aviationhealthunit@caa.co.uk
Telephone: 01293 573674

They are used to dealing with such requests and need the same information as you have already given to your airline.

 

3. If in the UK, Contact the Health Protection Agency at http://www.hpa.org.uk/

 

Contact Holiday Travel Watch http://www.holidaytravelwatch.net/

They are used to dealing with such requests and need the same information as you have already given to the airline, CAA and the HPA. 

 

They are used to dealing with such requests and need the same information as you have already given to your airline and CAA.


4. If you have any difficulties or need professional legal advice
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Health Survey

A family holiday ruined

"When we boarded the aircraft we were all in excellent health. During the flight, my husband and I started feeling very light headed. We had head pain and felt very fatigued.
 
I could not control my bowels and was continuously in the lavatory...
 
About 48 hours after we arrived, we all developed severe flu like symptoms.
It got so bad that we had to seek medical attention and went to the emergency room at a Florida hospital ....
 
This has proven to be a great battle of red tape and ignorance. It has been an extreme mission and has demanded so much of me at a time when I am at my weakest.
 
 
To any passengers out there who have suffered ill health like this during and after flying, report it to the airline, the public health organizations, and anybody who will listen"

read the full story
The Travel journalist..
 
I stumbled onto your site while attempting to find information on what has happed to me.  I inhaled fumes in the cabin while awaiting a gate for a prolonged period .. I was very sick upon leaving the plane and it escalated until I was hospitalized two weeks ago.  Now ..  I have a serious lung problem and fatigue that makes even doing the dishes difficult. ....  

The 'irony' in this is I write a travel column and this is not what my readers want to hear!"

click here and read the full story